We offer a comprehensive after- sales program – but above all, we want you to know: if you encounter any problem with your shipment, we will do everything we can to resolve it. Here’s what that means in practice:
Immediate delivery inspection & proactive support – We encourage you to check your order upon receipt. If you find transit damage, size discrepancies, missing items, or surface defects, simply take photos and contact us. We respond within 24 hours and will spare no effort to arrange replacements, exchanges, or on-site fixes. We never use “signed as received” as an excuse to walk away.
Standard warranty – All our PVC, steel, and flexible conduits carry a 3-year manufacturer’s warranty against material and workmanship defects.
Going the extra mile for non‑warranty issues – Even if the problem arises from installation mismatches, design changes, or accidental mishandling, our technical team will provide remote or on‑site consultation, offer workarounds, and help restore your operation – because we see every challenge as our responsibility.
Our core promise: No evasion, no delays – we stand with you until the issue is truly resolved. For any delivery‑related concerns, reach out to your dedicated account manager or our support hotline, and we’ll jump on it immediately.